FAQs

Frequently Asked Questions (FAQs)

1. How do I place a custom order?

Simply choose your favorite product, upload your pet's photo, enter any personalization details, and complete your purchase. We'll take care of the rest!

2. What kind of photos work best?

For the best results, upload a clear, high-resolution photo with good lighting. Make sure your pet's face is fully visible and not blurry.

3. Can I preview my design before production?

Some products include a preview feature. If a preview is not available, our team will carefully create your personalized design based on the photo you provide.

4. How long does production take?

Most personalized orders are produced within 2–5 business days before shipping.

5. How long does shipping take?

Estimated delivery times:

  • USA: 5–10 business days
  • Canada: 7–12 business days
  • Europe: 7–15 business days
  • Australia & New Zealand: 7–15 business days
  • Other countries: 10–20 business days

6. Can I cancel or change my order?

Yes. Orders may be cancelled or modified within 3 hours of purchase. After that, production begins and changes are no longer possible.

7. Can I return a personalized product?

Because every item is custom-made, we do not accept returns for change of mind or customer personalization errors. However, if your item arrives damaged, defective, or incorrect, we'll gladly offer a replacement or refund.

8. How can I track my order?

Once your order ships, you'll receive a tracking number by email so you can follow your package.

9. What payment methods do you accept?

We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods available at checkout.

10. Do you ship internationally?

Yes! Custom Photo Gifts Co. proudly ships to customers worldwide.

11. What if I uploaded the wrong photo?

Please contact us immediately at support@customphotogiftsco.com. If your order has not entered production, we'll do our best to update your photo.

12. How can I contact Customer Support?

We're always happy to help!

Custom Photo Gifts Co.

📧 support@customphotogiftsco.com

Response Time: 24–48 business hours